FAQ: Frequently Asked Questions
Orders & Customization
How does the customization process work?
Simply upload your photo, choose your preferred style, and place your order. Our team will transform your image into a personalized brick-style creation designed just for you.
What kind of photos work best?
We recommend using clear, high-quality photos with good lighting. Front-facing or slightly angled photos usually produce the best customization results.
Can I customize multiple people in one design?
Yes! We offer solo, couple, family, and corporate customizations. You can choose the option that best fits your needs.
Can I customize pets?
Absolutely. Pets are family too, and many customers love turning their furry friends into brick-style keepsakes.
Will I receive a preview before production?
For selected products and custom orders, preview options may be available. Please check the product page or contact our support team for details.
Production & Shipping
How long does production take?
Most personalized orders take 3–7 business days to produce, depending on complexity and order volume.
How long does shipping take?
Shipping times vary by destination country. Estimated delivery times are shown during checkout.
Do you ship internationally?
Yes, we ship worldwide.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email.
Returns & Refunds
Can I return a personalized product?
Because each item is custom-made, personalized products are generally non-refundable unless there is a quality issue or production error.
What if my item arrives damaged?
Please contact us within 7 days of delivery with photos of the issue, and we’ll help resolve it as quickly as possible.
Corporate & Bulk Orders
Do you offer corporate customization?
Yes. We provide custom brick-style products for businesses, team gifts, events, company culture projects, and promotional campaigns.
Do you offer bulk order discounts?
Yes. Please contact our business team for bulk pricing and collaboration inquiries.
Support
How can I contact customer service?
You can reach us anytime at:
We typically respond within 24–48 business hours.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible. We can update your address before your order ships.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.