Shipping policy
Thank you for shopping with us. Every personalized brick creation is custom-made with care, and we appreciate your patience during the production and shipping process.
Processing Time
Because all products are personalized, orders require production time before shipping.
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Processing Time: 3–7 business days
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Complex or bulk orders may require additional time
Please note that processing time is separate from shipping time.
Shipping Time
Estimated delivery times vary depending on your location.
Estimated Shipping Times
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United States: 7–15 business days
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Canada: 7–15 business days
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Europe: 7–18 business days
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Australia & New Zealand: 7–18 business days
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Other International Locations: 10–20 business days
Shipping times may vary during holidays, peak seasons, or due to customs delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow a few days for tracking updates to appear after shipment.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected orders or regions.
Customs & Import Taxes
International customers may be responsible for customs duties, taxes, or import fees required by their country.
These charges are not included in our product or shipping prices.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
If you notice an error, contact us immediately at:
We cannot guarantee address changes once an order has entered production or shipment.
Delayed or Lost Packages
While we work closely with our shipping partners, delivery delays may occasionally occur due to:
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Customs inspections
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Weather conditions
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Carrier delays
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Peak holiday seasons
If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.
Personalized Products
Because every item is custom-made specifically for you, production begins shortly after your order is placed.
For this reason, customized orders cannot usually be canceled once production has started.
Contact Us
If you have any shipping questions, please contact us at:
We’re always happy to help.